Refund Policy
Effective Date: December 29, 2025
Our Refund Policy ensures fairness while protecting our operations.
1. General Principles
Refunds are discretionary but processed fairly.
No refunds for partially used services unless specified.
Administrative fee of $25 may apply to cover processing.
Refunds via original method within 14-30 business days.
Proof of purchase required.
2. Membership Refunds
Monthly Memberships: Upon cancellation (30 days' notice), prorated refund for unused days in the current billing period (daily rate = monthly fee / 30 days × remaining days). No refund if notice not given.
1-Year Commitments: Full refund within 15 days of signup if no usage; prorated thereafter minus used portion and fees. No refunds after 15 days, except for:
Medical incapacity (doctor's note required): Prorated refund for remaining term.
Relocation >50 miles (proof required): Prorated refund minus 30-day notice period.
Gym fault (e.g., permanent closure): Full prorated refund.
Add-Ons (e.g., Classes, Training): Unused sessions non-refundable/non-transferable except where specified; no-show/no-cancel = no refund (24-hour cancellation policy).
3. Other Refunds
Merchandise/Products: Unopened within 14 days for full refund; used items at discretion.
Events/Classes: Full refund if we cancel; 50% if you cancel <48 hours prior.
Gift Cards: Non-refundable but transferable.
4. Exceptions and Disputes
Force majeure events: Case-by-case.
Disputes: Resolved per Terms of Service.
Changes: Posted with notice.
Contact andrew@wasatchpt.net 435-610-9071 for requests. We aim to resolve within 10 days.